Delivery & Return
Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
kromalead offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
At kromalead, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds. Please review our policy below.
1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- Certain items, such as personalized products, final sale items, and perishable goods, are non-returnable.
2. Return Process
- Contact Us: Email us at contact@marketmest.com with your order number and reason for return.
- Receive Return Instructions: We will provide you with a return address and instructions.
- Ship the Item: Pack the item securely and send it back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
- Once we receive and inspect your returned item, we will notify you via email.
- If approved, a refund will be processed to your original payment method within 5 to 7 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
- If you wish to exchange an item, please return the original item and place a new order. This ensures faster processing and availability.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us at contact@marketmest.com within 48 hours of delivery with photos of the issue.
- We will arrange a replacement or full refund at no additional cost.
6. Late or Missing Refunds
- If you haven’t received a refund yet, please check your bank account and contact your payment provider. Some banks may take additional time to process the refund.
- If you still have not received your refund after 10 business days, contact us at contact@marketmest.com for further assistance.
7. Contact Us
If you have any questions regarding returns or refunds, feel free to contact us:
📧 Email: contact@marketmest.com
📍 Address: 409 E Roseburg Ave, Modesto, CA 95350, United States
